Connecting To The Power Of The Heart

Shelley Osman ~ The Connection Way ®

Shop Terms and Conditions, 2021-2022


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.


Making a purchase order could not be easier. Just browse our products and click on any items that you wish to buy and put them in to your shopping basket provided in our on-line Shop.

You can order goods and pay for them using your credit/debit card or via Paypal. We accept most major debit and credit cards, we no longer accept cheques. You do not need a Paypal account to make a purchase as on their site you can pay directly using your own credit or debit card.

All goods and services supplied by us must be paid for in Pounds Sterling.
We cannot accept payment in currencies other than British Pounds Sterling.
If you live outside of the UK and pay by credit/debit card, we will take the cost of goods ordered (plus shipping if applicable) in British Pounds Sterling. Your own credit/debit card company will convert this to your local currency at their own exchange rate.


How to successfully place your order

1.         Add products, review your shopping cart and proceed to checkout.

2.         Enter your shipping address and ensure you add a mobile phone number so   you receive automated shipment updates.

3.         Choose your payment method and agree to our T&C's

4.         Your order has now been successfully placed. You'll receive an email confirmation from us at (please make sure you check your spam box).

Price and Payment

The price of the Goods shall be that stipulated on the Website. The price excludes delivery charges. The total purchase price and delivery charges, if any, will be displayed in the Buyers shopping cart prior to confirming the order. Payment of the goods and delivery charges where appropriate, must be made in full before dispatch of the Goods. Overseas clients must pay all bank charges in full before goods will be dispatched.


After the order is received, we will confirm by email the details, description and price for the goods.

Representation of Goods Offered for Sale

All dimensions and weights are approximate. All crystals are unique and individual regardless of their name so when you receive your crystal it may be of a slight different colour, slight different shape and slight different size to what you read on the product description and information.

Please note that the photographs displayed on this website are intended to provide you with an accurate representation as possible of each piece.


Owing to the large numbers of differing makes and models of computers, screens and printers available for viewing these images, and the vast range of settings available to each user, we cannot guarantee that every piece offered for sale will exactly match the colour and tone as viewed on the computer equipment that you are using.


Selection of Individual Pieces

Please note that if you are buying something from our Unique Pieces section or something advertised by us as a unique or "one-off" piece, you will receive the actual piece advertised. In all other instances, you cannot pick a particular piece from a particular photograph.



Shipping and Handling

All orders for goods that are in stock, placed on Shelley Osman ~ The Connection Way ® shop will be dispatched on a Friday after the order is completed, via Royal Mail delivery. Last Christmas posting date is the 19th December 2022.

We don’t ship on Weekends or UK public holidays.

Our dispatch time might be slightly longer during peak times such as around Christmas and in light of the current Covid-19 pandemic, and with the likely disruptions to postal systems as a result, we make no guarantee that your order will arrive in the specified time. We would ask our customers to inform themselves of any postal delays that may exist in their local area before making a purchase and exercise a reasonable amount of patience in this challenging time.  Please note that we are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Delivery of the Goods shall be made to the Buyers address specified in the order, the customer is responsible to provide the correct delivery address. The Shelley Osman ~ The Connection Way ® shop will not be responsible for items that are undeliverable, the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The delivery will be attempted twice, failure to receive the goods on both attempts will result in the goods being returned to the Seller. Re-delivery will be at the Buyers expense.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.


Non Receipt by You

Please inform us as soon as possible if you do not receive your goods within a reasonable time frame.  

Please note we do not offer drop shipping Drop shipping is a system where you make a sale, say from your website, and then you give us the details of your customer and we send the goods directly to them.


Delivery Outside of the UK


We currently do not ship to the EU. We ship to the US.

International Orders

We are currently only offering international orders to America. Orders will be shipped using tracking via Royal Mail. We process international orders Monday and Thursday. Additional shipping time will vary depending on your location, and may take several days to several weeks.

Import Duties and Other Taxes

The Shelley Osman ~ The Connection Way ® shop is not responsible for any taxes, fees, delays or non-delivery of goods due to import bans and restrictions.


When we deliver items to addresses outside of the UK please be aware that the government and/or tax authorities of the country that you live in may impose certain import duties, taxes and levies on the goods that you have ordered from us.

The customer is responsible for all local import fees in all instances the customer is responsible to pay these charges and no claim for refund, restitution or compensation on Shelley Osman ~ The Connection Way will be entertained.

For further guidance we recommend that you consult with your countries tax authorities.