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SA Definitions

Service Agreement

Please read this Service Agreement

​The Company is the supplier of Shelley Osman ~ The Connection Way ® services and the Customer wishes that the Company provide those services to it. 

This Shelley Osman ~ The Connection Way ® Agreement ("Agreement") sets out certain terms applicable to the Company’s supply, and the Client’s acceptance, of those VIP services and forms part of the Contract between the Company and the Customer for those services.


““Guidelines” means any guidelines, rules or regulations made by Authority that is applicable to the Services.

“Authority” means Shelley Osman ~The Connection Way ® ( or relevant regulating authority that has the right to frame Guidelines for the Services. 

“Services” means Shelley Osman ~ The Connection Way ® Services provided by the Company and described on the Website as ‘The Connection Way ® Teachings’, ‘Healing Connections’, ‘Prayer connections’, ‘End of Life connections’ ‘Online events’, ‘Retreat events’

“Products” means Shelley Osman ~ The Connection Way ® products, described in detail on the website as, ‘audio CD’, ‘MP3 Audio library’, ‘audio download’, ‘Calendar’, ‘Healing Candles’, ‘Healing crystals’, ‘Incense burners & candle holders’, and ‘MP4 Videos’.




Customer hereby engages Company to perform, and Company hereby agrees to perform the Services for Client, as described in detail on the Website at URL




3.1 We have a legal duty to supply any of the Connection Way Services in conformity with the Contract and will not have conformed if it does not meet the following obligation.


Upon delivery, the Services will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you book the service you require.


3.2 It is not a failure to conform if the failure has its origin in your materials.


3.3 We will supply our services with care.


3.4 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.




4.1 The Company website and its affiliates attempt to be as accurate as possible. However, this website does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.


4.2 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


4.3 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


4.4 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


4.5 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


4.6 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


4.7 The materials on, Shelley Osman ~The Connection Way ® are provided on an 'as is' basis., Shelley Osman ~The Connection Way ® makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.


Further,, Shelley Osman ~ The Connection Way ® does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.  Individual results may vary and are not guaranteed., Shelley Osman ~The Connection Way ® cannot guarantee anyone’s success when using these Connection Way tools; audios, videos, CDs, mp4s. There is only one person who can guarantee your success and that would be you.



5.1 You must co-operate with us in all matters relating to the Connection Services, provide us and the team with access to any premises under your control as required, provide us with all information required to perform Connection services by completing the medical questionnaire upon purchase of a connection service.


5.2 Failure to comply with the above is a Customer default which entitles us to suspend performance of the Connection Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.



You agree to indemnify, defend and hold harmless the Shelley Osman ~ The Connection Way ® website, its parents, affiliates, employees, agents, third party information providers, service providers, licensors or the like and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the website from and against all losses, injuries, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions by you. This website reserves the right to assume, at its sole expense, the exclusive defence and control of any matter subject to indemnification by you, in which event you will fully cooperate with the Shelley Osman ~ The Connection Way ® website in asserting any available defences.



7.1 Products and services disclaimer: 


7.1.1 The products & services on this website are not offered as a replacement for qualified medical advice, diagnosis or treatment. If you are suffering from any physical or mental illness, seek the advice of a qualified practitioner. These products are carefully designed to support you on a journey to your true self, however you are asked to take full responsibility for any consequences arising out of your participation in, or use of, the products and services, and to always seek professional guidance if you are in any doubt. Do not listen to the audio meditations or CD whilst driving or operating machinery, only listen when it is safe to do so.


7.1.2 The support team member responding on behalf of the website is offering a response for informational purposes only. Responses are not intended as a replacement or substitute for any professional medical advice, diagnosis, therapy, or treatment. Always seek the advice of your qualified healthcare provider with any questions you have regarding a medical condition, mental health concerns, and before undertaking any diet, dietary supplement, exercise, or other health or mental health program. If you have specific concerns or a situation that may require psychological or medical help, you should consult with a licensed professional. Never disregard professional medical advice or delay in seeking it because of something you have read, seen, or heard in this group.

7.2.  The Healing Connection and Events   


7.2.1 The contents of the Shelley Osman ~ The Connection Way ® website such as The Healing Connection, The Healing Circles, teaching tools; guided meditations, heart to heart connection exercises; audios, videos, blogs, forum, articles, texts, images, CDs or MP4's provided on this website are solely designed for personal development, meditation, healing, learning, and relaxation or to support a spiritual path. The Content is not intended to be a substitute for professional, medical, health, nutritional or fitness advice, diagnosis, therapy or treatment. There are no medical claims intended. 


Shelley Osman recommends that you consult a physician in all matters relating to your health, particularly with respect to any symptoms that may require diagnosis, treatment or medical attention. Shelley Osman makes no claims, promises, representations or warranties with respect to any information regarding your health care needs.


Shelley Osman does not practice medicine, prescribe medication, perform surgery or engage in any other treatment or activity which requires a professional medical license. The services offered on this website are not licensed by any UK or international agency or government body. Any information received from Shelley Osman is not designed to provide medical advice. Never disregard professional medical advice, or delay in seeking it, because of something you have heard from Shelley Osman or read or the website.


All people contacting Shelley Osman ~The Connection Way ® for assistance with health or other conditions must be clear that Shelley is not a medical doctor or even a health professional nor does she ever purport to be. As the Law states, all medical advice can only come from a licensed medical doctor/physician.

Shelley Osman provides assistance and advice on a spiritual and intuitive realm only, through prayer and special spiritual/energy healing methods which Shelley has been gifted with. They are aided by higher powers that neither can be seen nor verified. This is anecdotal and intuitive only. It is not verified by any conventional nor medical means. The services do not replace nor suggest to replace proper medical treatment for any condition. 


While it is the client's free choice to use the services on offer here, or the services of a medical specialist, or both, all resulting conditions are strictly the responsibility of the client.


7.2.2 You should seek prompt medical care for any specific health issues and consult your physician before purchasing or listening to any recordings. The recordings on this site are not intended to diagnose, treat, cure, or prevent any disease or illness. Always consult your physician or therapist when considering using a meditation/relaxation product.  


7.2.3 The Connection Way tools; audios, videos, CDs, mp4s, can make you tired or distracted. Please do not use them while driving or operating machinery. Always make sure to listen to, Shelley Osman ~The Connection Way ® products in an environment that is safe. Do not listen to recordings purchased from, Shelley Osman ~The Connection Way ® when drinking alcohol or taking drugs.


7.2.4 Shelley Osman ~ The Connection Way ® does NOT recommend or endorse any medical tests, doctors, products, procedures, opinions, or other information that may be mentioned on the website. Reliance on any information provided by this website is solely at your own risk.

7.2.5 The Connection Way Teachings using Shelley Osman's unique meditation, relaxation, yoga nidra, healing and heart connection practices, exercises and talks are designed to become part of your daily life creating harmony and awareness in all areas of your life.

Although The Connection Way Teachings, exercises and practices have been proven to be beneficial for many medical conditions, it should never be seen or used as a substitute for medical treatment, needed medication or for psychological or psychiatric counselling or therapy.

If you feel discomfort while practicing, using or listening to The Connection Way Teachings , exercises or practices, stop immediately. If you are a heart patient or suspect that you may have a heart ailment, consult a doctor before practicing.


7.2.6 Before purchasing and using any of The Connection Way tools; audios, CDs, videos, mp4s from, Shelley Osman ~The Connection Way ®  please consult with your Doctor, or carer first, if you meet the following conditions:

  • Epileptics