Service Agreement

Please read this Service Agreement

​The Company is the supplier of Shelley Osman ~ The Connection Way ® services and the Customer wishes that the Company provide those services to it. 

This Shelley Osman ~ The Connection Way ® Agreement ("Agreement") sets out certain terms applicable to the Company’s supply, and the Client’s acceptance, of those VIP services and forms part of the Contract between the Company and the Customer for those services.


““Guidelines” means any guidelines, rules or regulations made by Authority that is applicable to the Services.

“Authority” means Shelley Osman ~The Connection Way ® ( or relevant regulating authority that has the right to frame Guidelines for the Services. 

“Services” means Shelley Osman ~ The Connection Way ® Services provided by the Company and described on the Website as ‘The Connection Way ® Teachings’, ‘Healing Connections’, ‘Prayer connections’, ‘End of Life connections’ ‘Online events’, ‘Retreat events’

“Products” means Shelley Osman ~ The Connection Way ® products, described in detail on the website as, ‘audio CD’, ‘MP3 Audio library’, ‘audio download’, ‘Calendar’, ‘Healing Candles’, ‘Healing crystals’, ‘Incense burners & candle holders’, and ‘MP4 Videos’.




Customer hereby engages Company to perform, and Company hereby agrees to perform the Services for Client, as described in detail on the Website at URL




3.1 We have a legal duty to supply any of the Connection Way Services in conformity with the Contract and will not have conformed if it does not meet the following obligation.


Upon delivery, the Services will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you book the service you require.


3.2 It is not a failure to conform if the failure has its origin in your materials.


3.3 We will supply our services with care.


3.4 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.




4.1 The Company website and its affiliates attempt to be as accurate as possible. However, this website does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.


4.2 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


4.3 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


4.4 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


4.5 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


4.6 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


4.7 The materials on, Shelley Osman ~The Connection Way ® are provided on an 'as is' basis., Shelley Osman ~The Connection Way ® makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.


Further,, Shelley Osman ~ The Connection Way ® does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.  Individual results may vary and are not guaranteed., Shelley Osman ~The Connection Way ® cannot guarantee anyone’s success when using these Connection Way tools; audios, videos, CDs, mp4s. There is only one person who can guarantee your success and that would be you.



5.1 You must co-operate with us in all matters relating to the Connection Services, provide us and the team with access to any premises under your control as required, provide us with all information required to perform Connection services by completing the medical questionnaire upon purchase of a connection service.


5.2 Failure to comply with the above is a Customer default which entitles us to suspend performance of the Connection Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.



You agree to indemnify, defend and hold harmless the Shelley Osman ~ The Connection Way ® website, its parents, affiliates, employees, agents, third party information providers, service providers, licensors or the like and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the website from and against all losses, injuries, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions by you. This website reserves the right to assume, at its sole expense, the exclusive defence and control of any matter subject to indemnification by you, in which event you will fully cooperate with the Shelley Osman ~ The Connection Way ® website in asserting any available defences.



7.1 Products and services disclaimer: 


7.1.1 The products & services on this website are not offered as a replacement for qualified medical advice, diagnosis or treatment. If you are suffering from any physical or mental illness, seek the advice of a qualified practitioner. These products are carefully designed to support you on a journey to your true self, however you are asked to take full responsibility for any consequences arising out of your participation in, or use of, the products and services, and to always seek professional guidance if you are in any doubt. Do not listen to the audio meditations or CD whilst driving or operating machinery, only listen when it is safe to do so.


7.1.2 The support team member responding on behalf of the website is offering a response for informational purposes only. Responses are not intended as a replacement or substitute for any professional medical advice, diagnosis, therapy, or treatment. Always seek the advice of your qualified healthcare provider with any questions you have regarding a medical condition, mental health concerns, and before undertaking any diet, dietary supplement, exercise, or other health or mental health program. If you have specific concerns or a situation that may require psychological or medical help, you should consult with a licensed professional. Never disregard professional medical advice or delay in seeking it because of something you have read, seen, or heard in this group.

7.2.  The Healing Connection and Events   


7.2.1 The contents of the Shelley Osman ~ The Connection Way ® website such as The Healing Connection, The Healing Circles, teaching tools; guided meditations, heart to heart connection exercises; audios, videos, blogs, forum, articles, texts, images, CDs or MP4's provided on this website are solely designed for personal development, meditation, healing, learning, and relaxation or to support a spiritual path. The Content is not intended to be a substitute for professional, medical, health, nutritional or fitness advice, diagnosis, therapy or treatment. There are no medical claims intended. 


Shelley Osman recommends that you consult a physician in all matters relating to your health, particularly with respect to any symptoms that may require diagnosis, treatment or medical attention. Shelley Osman makes no claims, promises, representations or warranties with respect to any information regarding your health care needs.


Shelley Osman does not practice medicine, prescribe medication, perform surgery or engage in any other treatment or activity which requires a professional medical license. The services offered on this website are not licensed by any UK or international agency or government body. Any information received from Shelley Osman is not designed to provide medical advice. Never disregard professional medical advice, or delay in seeking it, because of something you have heard from Shelley Osman or read or the website.


All people contacting Shelley Osman ~The Connection Way ® for assistance with health or other conditions must be clear that Shelley is not a medical doctor or even a health professional nor does she ever purport to be. As the Law states, all medical advice can only come from a licensed medical doctor/physician.

Shelley Osman provides assistance and advice on a spiritual and intuitive realm only, through prayer and special spiritual/energy healing methods which Shelley has been gifted with. They are aided by higher powers that neither can be seen nor verified. This is anecdotal and intuitive only. It is not verified by any conventional nor medical means. The services do not replace nor suggest to replace proper medical treatment for any condition. 


While it is the client's free choice to use the services on offer here, or the services of a medical specialist, or both, all resulting conditions are strictly the responsibility of the client.


7.2.2 You should seek prompt medical care for any specific health issues and consult your physician before purchasing or listening to any recordings. The recordings on this site are not intended to diagnose, treat, cure, or prevent any disease or illness. Always consult your physician or therapist when considering using a meditation/relaxation product.  


7.2.3 The Connection Way tools; audios, videos, CDs, mp4s, can make you tired or distracted. Please do not use them while driving or operating machinery. Always make sure to listen to, Shelley Osman ~The Connection Way ® products in an environment that is safe. Do not listen to recordings purchased from, Shelley Osman ~The Connection Way ® when drinking alcohol or taking drugs.


7.2.4 Shelley Osman ~ The Connection Way ® does NOT recommend or endorse any medical tests, doctors, products, procedures, opinions, or other information that may be mentioned on the website. Reliance on any information provided by this website is solely at your own risk.

7.2.5 The Connection Way Teachings using Shelley Osman's unique meditation, relaxation, yoga nidra, healing and heart connection practices, exercises and talks are designed to become part of your daily life creating harmony and awareness in all areas of your life.

Although The Connection Way Teachings, exercises and practices have been proven to be beneficial for many medical conditions, it should never be seen or used as a substitute for medical treatment, needed medication or for psychological or psychiatric counselling or therapy.

If you feel discomfort while practicing, using or listening to The Connection Way Teachings , exercises or practices, stop immediately. If you are a heart patient or suspect that you may have a heart ailment, consult a doctor before practicing.


7.2.6 Before purchasing and using any of The Connection Way tools; audios, CDs, videos, mp4s from, Shelley Osman ~The Connection Way ®  please consult with your Doctor, or carer first, if you meet the following conditions:

  • Epileptics

  • Pregnant women

  • If you are wearing a pacemaker

  • If you are prone to or have had seizures

  • If you are under influence of medication or drugs

  • If you suffer from severe mental illness

Please consult a physician before using if you have a history of tinnitus.


7.2.7  Before providing the music to children under the age of 18, make sure the child is not prone to epilepsy or susceptible to seizures by consulting a physician.


7.2.8 These products are for individuals with sound mental health. If you have mental health issues, please consult your mental health physician before using our products. This is not to say that meditation will be harmful to you, but it’s better to be on the safe side.


7.2.9 Meditation is generally considered a safe activity, especially at the beginning levels. At these levels, it is mainly a practice in deep stillness, breathing and presence. However, advanced levels of meditation can require a willingness to use your powers of concentration in order to engage in self-study and examination. If you feel you might be uncomfortable engaging in this kind of self-examination, then we ask that you do not proceed beyond the beginning level until you feel secure and comfortable with proceeding further.


7.2.10 In no case will, Shelley Osman ~The Connection Way ® be liable for any chance, accidental - direct or indirect - damages resulting from use, misuse, instructions or documentation. Please be aware that we make no claim to be any kind of psychologist, therapist, counsellor or medical professional. Anything we say or write should be understood as our own opinion and not an expression of professional advice or prescription. You are entirely responsible for how you choose to understand, misunderstand, use or misuse any of our writings or communications.


7.2.11 We can accept no responsibility for any adverse effects, direct or indirect, that may result from your use of the information on this website and guided meditations or in any of our communications. Furthermore, we make no guarantees that any of the information or practices on this website and guided meditations will function in any particular way for you. By using this website and guided meditations, you agree that you use the information contained herein entirely at your own discretion.


Listen to your body. Start gently with your practice and use of recordings.  Listen to the same recording every day, practice it, and get used to it, before you purchase another recording.  Take your time! Modify what you need to. 

7.3 Live Video Disclaimer

7.3.1 Do not rely on Shelley Osman The Connection Way ® live events as medical advice or as an alternative to medical advice. If you have a specific question on a medical matter you should consult your doctor and/or other regulated healthcare professional. You should not disregard professional medical advice or discontinue or change medical and or psychological and psychiatric treatment because of information on the Website or information shared during live events.

7.3.2 You waive any claims against us resulting from your use of the Website and/or its Content and/or the online retreats/live events. If you feel that the use of the Website and its Content including the Content of the online retreats/events and Shelley Osman’s Service causes you any damage, we suggest stopping using its content and stopping attendance of live online events.

7.3.3 You hereby agree to release and waive any claim and liability for any loss, any physical, psychological or psychiatric injury, any damage of any kind against us arising from:

  • your use of the online live events with Shelley Osman 

  • your use of the Content of this Website and/or found on other media platforms such as Facebook or YouTube;

  • your inability to use the Website or part of the Website and its Content at any given time;

  • interruptions, errors, deletions of any Content or the discontinuation of the Website in full or in part.

  • the fact that you disagree in any way with the Content of this Website (including the online retreats/events and/or the fact that you are not able to follow the live stream retreat/event due to any changes or adjustments to the announced schedule.    

7.3.4 You agree that you will not bring any claim personally against Shelley Osman or our administrative helpers in respect of any losses, injuries or damages you suffer in connection with the Website or these Terms and Conditions.

7.3.5 You hereby agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any losses, injuries, damages, problems or dissatisfaction with the participation of live events, is to stop taking part. 

7.3.6 During live events, you may feel sensations such as tingling, warmth & heightened sensations, this is all part of the healing process. If you are concerned about any health issue, please contact your GP. Shelley Osman is not a GP. 


7.4 Legal Disclaimer: testimonials



For all healing testimonials and Shelley Osman~ The Connection Way ® on of which, I am fortunate to have many, please note the following: These are voluntary statements on behalf of people I have worked with remotely; usually over a phone call or internet chat or in person. Their comments are believed to be true and authentic however they have not been independently verified by a qualified independent 3rd party. They are my client's own stated experience and do not in any way convey any specific claims or advertisements of the benefits of using my healing services.

Everyone's results will and can vary and are dependent on many factors, seen and unseen. This is not an exact science nor is it even a science per its definition as we know it.


7.4.2 Any information through, video testimonials, stories, quotes, examples, or testimonials presented on this website do not constitute a warranty, guarantee, or prediction regarding the outcome of a call appointment, a healing connection, a practice, a teaching, a talk, an online teaching, audio or video or with Shelley Osman~ The Connection Way ®.



8.1 We reserve the right to refuse service to anyone for any reason at any time.


8.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


8.3 The description of all of The Connection Way Services as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and may be subject to change.


8.4. In the case of The Connection Way Services designed to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.


8.5 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


8.6 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


8.7. All The Connection Way Services which appear on the Website are subject to availability.


8.8 We can make changes to any of the Connection Way Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


8.9 You must not transmit any worms or viruses or any code of a destructive nature.


8.10 A breach or violation of any of the Terms will result in an immediate termination of your Services.


8.11 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy (see below).


8.12  We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.




9.1 These are recurring monthly subscriptions, and may be cancelled at any time.


9.2 Please note that if you cannot attend one of the healing connection times for your plan you will not receive a refund, these are your times, if you miss a date Shelley guarantees that you will still receive the benefits of the healing connection regardless of where you are.

9.3 The reflection journal is part of this plan policy, please make sure that you are committed to sending your reflection journal via post, as stated in your healing connection instructions. Please do not forget to send your reflections in, you must commit and continue to keep up with your reflections and get them in on time.

Please send your first set of reflections one month from the date your healing connection began and every month thereafter e.g if you start on the 15th of March you would send them on the 15th of April. This is your responsibility and the admin team will not remind you more than once to do this.