Cancellation Policy

To cancel a telephone call, Zoom Call or 1-2-1 Healing Connection With Shelley the cancellation policy below will apply: When cancelling your appointment 72 hours before the selected date, you will receive a full refund, minus the transaction fee such as Paypal or Stripe. If you miss your appointment or cancel it with less than 72 hours’ notice your appointment will be non-refundable. No shows for your appointment are charged 100% of the fee. No credit or refund is available if you cancel on the day; if you do not show up; or if you leave a call early for any reason. No refund will be given after the session has taken place. No refund will be available if you attend and are dissatisfied with its presentation or content. When booking a block of appointments (i.e 2 or more) for either phone calls or 1-2-1 appointments with Shelley, please note that an expiry date of 3 months from the date of purchase will apply and therefore must be used within that period as they will be non-refundable and non-exchangeable. If you wish to reschedule your appointment: We understand that unplanned situations can arise, and you may need to reschedule your appointment, but due to re-organisation time of the booking calendar for the admin team, we only allow one opportunity to reschedule once per person. If that happens, we respectfully ask for 72 hours’ notice. If you have any questions regarding booking please contact us at info@shelleyosman.com

Contact Details

• Victoria Hall, Grange-over-Sands, UK

  07919371852

  info@shelleyosman.com

• GBR

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  info@shelleyosman.com

• Lindale, Grange-over-Sands, UK

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  info@shelleyosman.com